Reviews

4.9130434782609 stars - based on 23 reviews
Reviews
Review for
5/5
Algonquin experience
I rented at the Algonquin for over 2 years and it was a great experience. The staff was kind, attentive, and very quick in their response times, and the building was quiet and clean. The apartment had the charm and character of an older building with its crown molding, hard wood floors, and arched doorways. Would highly recommend to anyone looking to live in the city.
Review for
5/5
Park Ave Apartment
From start to finish, working with Hanna Properties has been a fantastic experience. The apartment is absolutely gorgeous with all new appliances, beautifully refinished floors, and cheerful fresh paint. Sarah was courteous, punctual, very informative, and made communication easy for my move in day. The location can't be beat and I couldn't be happier here.
Review for
5/5
Excellent management, beautiful building. Could not be happier here. I am amazed at the level of customer service this team provides- all issues are addressed timely and the space is near spotless. Five stars!
Review for Shelbourn 207
5/5
A cut above the rest
I lived in the Hanna apartments on Berkeley for four years then moved to Buffalo to take care of my mom. I was very happy on Berkeley and sad to go. I have since moved back to Rochester and purposely sought out a Hanna Properties apartment here again. I have been living in the Shelbourn for 4 years now. After bad experiences with one property management firm and one independent landlord in Buffalo, I became acutely aware that Hanna Properties is a cut above the rest. Hanna employees have all been polite and REASONABLE people who do honestly care about giving their tenants a good place to call home. Since I have been a Hanna Properties tenant for 8 out of the past 12 years, I have known 3 different property managers that worked for the firm. They have each been exceedingly helpful, competent and kind. Maintenance also responds quickly and goes the extra mile, when needed, to make my apartment comfortable. My apartment is large and sunny with a fitness center in Haddon Hall next door! I highly recommend Hanna Properties for anyone looking for an apartment in Rochester's Neighborhood of the Arts or Park Ave area!
Review for
5/5
Enjoyed Haddon Hall
Jake, my cat, and I have really enjoyed our six years here. I have loved living in my beautiful building here at Haddon Hall. This has been the perfect place for me in the Neighborhood of the Arts – my favorite part of the City. We loved the beautiful views and sunsets. Jake watched from his perch on the windowsill. Thank you for your excellent customer service and for always unclogging my drain!  I wish you all the best!  
Review for Algonquin
5/5
Loved living in the Algonquin
I have loved living in the Algonquin building. Everyone from maintenance to office staff has been wonderful and it has been a pleasure living here. Thank you to everyone! Kirsten, 4-year resident
Review for Berkeley Court Apt. 18
5/5
Incredibly Organized, Flexible and Helpful
Sarah was incredibly organized, flexible and helpful for my move! Very grateful to Hanna Properties.
Review for Haddon Hall Apt. 409
5/5
Patient, Informative, and Friendly
Sarah was so patient, informative, and friendly. She worked with me during a very stressful time and made sure I was comfortable and satisfied with everything. The communication was excellent.
Review for Haddon Hall Apt. 311
5/5
Timeliness and Professionalism
I’m already so pleased with the timeliness and professionalism during my move in. Thank you so much for replacing my fridge and taking care of it right away.
Review for
4/5
Quick to fix
I moved in recently. Everything was great but one of the cabinet doors was broken. I put in a work order, and they responded the same day. Have had a great experience ever since.
Review for Stanton Apt. 203
5/5
A really smooth and painless experience
Really smooth and painless experience studio apt is VERY spacious. Website is easy to use. Leasing agent thorough and very helpful. Would highly recommend.
Review for Whittier
5/5
Thank you for the opportunity you gave my daughter with her first solo rental
Dear Mr. Hanna, I wanted to thank you for the opportunity you gave my daughter with her first solo rental. You have greatly contributed to make this long distance move in creating a new life for her just that much easier and memorable for her. I must also add that you've helped ease a mom's heart knowing that there are wonderful, caring people looking out for her well-being.
Review for Algonquin
5/5
I very much enjoyed my stay in Rochester
Dear Mr. Hanna, As per your request, I am writing to let you know that I will be vacating my apartment on May 25th. My colleague, Dr. Emily has signed a lease with Donna to take over my apartment, starting June 1st. I very much enjoyed my stay in Rochester, which was made even better by having my apartment at the Algonquin.
Review for Oliver Court
5/5
It’s nice to live somewhere where regular things like this get done.
Thank you for the notice about parking. I do not use the lots, but I do want to take a moment to say thank you, in general, for the upkeep to the buildings. I live at 94 Oliver St. The carpets here are vacuumed and shampooed regularly, the sidewalks are shoveled, the light fixtures and light bulbs maintained, as is the door “bell” system and the laundry room. I have lived in a few places before where things like these were sometimes neglected. It’s nice to live somewhere where regular things like this get done.
Review for
4/5
Friendly Staff
A very friendly Rental Agent showed me an apartment on University Ave, Haddon Hall. It's a great value for the neighborhood and Sarah, the RM, was terrific!! The one bedroom apartment I looked at was quite nice but a little small...perfect for a college student!
Review for
5/5
Great Place to Live
Awesome people and if something ever breaks I call and its fixed THE SAME DAY! cant stress how awesome they are with maintenance and any needs I have. Keep up the good work!
Review for Berkeley
5/5
Clean, quiet and a great neighborhood
I've lived at Berkeley for nearly two years and it's everything I'd hoped for. Clean, quiet and a great neighborhood. Great management, too.
Review for Algonquin
5/5
Truly enjoyed our experience
We have truly enjoyed our experience living in the Algonquin. Hanna Properties is first class.
Review for Algonquin
5/5
You are always willing to work with your renters
I just wanted to say thank you for letting me transfer over to the Algonquin! Emily and I are very excited to be moving there. I would recommend anyone to rent at your properties, you are always willing to work with your renters and that’s a hard quality to find!!
Review for Whittier
5/5
Won’t surprise me if I’m back at Hanna Properties in the future.
Just want to thank Mr. Hanna for allowing me to stay in the apartment at The Whittier for two extra months beyond the end of my lease, on short notice from me, at no extra cost – I appreciate the flexibility. I received my security deposit back, in full (plus interest,) ten days after my move-out inspection – I thank you very much for the fast turn-around. Also, thanks to Donna and Phil for being very friendly and helpful. Won’t surprise me if I’m back at Hanna Properties in the future.
Review for Whittier
5/5
Highly Recommended
Mr. Hanna, Good Morning. I am a current resident at the Whittier. I wanted to touch base with you this morning to give you plenty of time in advance to let you know that I will be moving out of my apartment upon the completion of my lease (June 30, 2017). While I have loved living in my current apartment, I have decided to move in with my boyfriend who has a larger two bedroom, dog friendly apartment on Oxford street. I wanted to take this time to thank you for all that you have done for me over the past two years. You and your staff have made this a great renting experience. If you ever need a tenet testimonial, please let me know. Although I am moving out, will highly recommend your buildings to any of my friends who are searching for a new place to live.
Review for Berkeley
5/5
Awesome Apartment
The place on Harvard Street has been fantastic and we appreciate the awesome apartment. Keep up the great work!
Review for Algonquin
5/5
Moving into the Algonquin
Dear Mr. Hanna, We can’t thank you enough for everything you’ve done to get us into the Algonquin. You’ve made us feel very welcome in our new hometown of Rochester. Thank you for going out of your way to get us the exact apartment we had hoped for, for offering storage, paying for a day of our truck rental, and being genuinely kind and thoughtful throughout this whole process. We are so grateful.

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