Reviews

I have thoroughly enjoyed my residency here at Haddon Hall and hold Mr. Hanna in very high regard as a property owner. These antique properties are very well maintained, well preserved and beautiful. Any maintenance requested has always been taken care of in no time and any tech I came in contact with has always been professional and efficient. Most of all, the fact that Hanna Properties is not only able but willing to keep the cost of living very reasonable, well under market rate and well below the other downtown & NOTA "competition" is extremely admirable and does not go unnoticed! I've been in the residential management industry for over 7 years, worked for many owners/companies and have never had the fortune to work for or under a management company that has a proven track record for its benevolent willingness to keep housing in Rochester affordable and beautiful in some of its most desirable neighborhoods. Thank you for being an exception to this financially brutal housing crisis.

I have so enjoyed living here; the Whittier is charming and everyone on the Hanna staff is so professional and nice. I always tell people how nice it is to live here. The respect Mr. Hanna and all of you on the staff show tenants is wonderful and so rare, I think, these days.  I love this little studio and will miss its charm and everything that comes with renting an apartment through Hanna Properties.

We have thoroughly enjoyed our time living in the apartment, and we are grateful for the positive experiences during our tenancy. We want to express our appreciation for your assistance and support. Your prompt attention to any maintenance issues and your professionalism have made our stay enjoyable.

I absolutely loved my time renting with Hanna Properties. Beautiful space, everyone was friendly and attentive, I always felt safe and well taken care of in my place. Mr. Hanna sends out messages with important updates and they’re SO helpful. They’re on top of everything going on and their communication and apartment portal is top tier. It can be difficult to find people who value your security and safety, but this property really puts it at the forefront. My experience renting with them has been absolutely fantastic. I would recommend Hanna Properties to everyone and would absolutely rent from them again in the future!

I rented at the Algonquin for over 2 years and it was a great experience. The staff was kind, attentive, and very quick in their response times, and the building was quiet and clean. The apartment had the charm and character of an older building with its crown molding, hard wood floors, and arched doorways. Would highly recommend to anyone looking to live in the city.

From start to finish, working with Hanna Properties has been a fantastic experience. The apartment is absolutely gorgeous with all new appliances, beautifully refinished floors, and cheerful fresh paint. Sarah was courteous, punctual, very informative, and made communication easy for my move in day. The location can't be beat and I couldn't be happier here.

Excellent management, beautiful building. Could not be happier here. I am amazed at the level of customer service this team provides- all issues are addressed timely and the space is near spotless. Five stars!

I lived in the Hanna apartments on Berkeley for four years then moved to Buffalo to take care of my mom. I was very happy on Berkeley and sad to go. I have since moved back to Rochester and purposely sought out a Hanna Properties apartment here again. I have been living in the Shelbourn for 4 years now. After bad experiences with one property management firm and one independent landlord in Buffalo, I became acutely aware that Hanna Properties is a cut above the rest. Hanna employees have all been polite and REASONABLE people who do honestly care about giving their tenants a good place to call home. Since I have been a Hanna Properties tenant for 8 out of the past 12 years, I have known 3 different property managers that worked for the firm. They have each been exceedingly helpful, competent and kind. Maintenance also responds quickly and goes the extra mile, when needed, to make my apartment comfortable. My apartment is large and sunny with a fitness center in Haddon Hall next door! I highly recommend Hanna Properties for anyone looking for an apartment in Rochester's Neighborhood of the Arts or Park Ave area!

Jake, my cat, and I have really enjoyed our six years here. I have loved living in my beautiful building here at Haddon Hall. This has been the perfect place for me in the Neighborhood of the Arts – my favorite part of the City. We loved the beautiful views and sunsets. Jake watched from his perch on the windowsill. Thank you for your excellent customer service and for always unclogging my drain!  I wish you all the best!  

I have loved living in the Algonquin building. Everyone from maintenance to office staff has been wonderful and it has been a pleasure living here. Thank you to everyone! Kirsten, 4-year resident

Sarah was incredibly organized, flexible and helpful for my move! Very grateful to Hanna Properties.

Sarah was so patient, informative, and friendly. She worked with me during a very stressful time and made sure I was comfortable and satisfied with everything. The communication was excellent.

I’m already so pleased with the timeliness and professionalism during my move in. Thank you so much for replacing my fridge and taking care of it right away.

I moved in recently. Everything was great but one of the cabinet doors was broken. I put in a work order, and they responded the same day. Have had a great experience ever since.

Really smooth and painless experience studio apt is VERY spacious. Website is easy to use. Leasing agent thorough and very helpful. Would highly recommend.

Dear Mr. Hanna, I wanted to thank you for the opportunity you gave my daughter with her first solo rental. You have greatly contributed to make this long distance move in creating a new life for her just that much easier and memorable for her. I must also add that you've helped ease a mom's heart knowing that there are wonderful, caring people looking out for her well-being.

Dear Mr. Hanna, As per your request, I am writing to let you know that I will be vacating my apartment on May 25th. My colleague, Dr. Emily has signed a lease with Donna to take over my apartment, starting June 1st. I very much enjoyed my stay in Rochester, which was made even better by having my apartment at the Algonquin.

Thank you for the notice about parking. I do not use the lots, but I do want to take a moment to say thank you, in general, for the upkeep to the buildings. I live at 94 Oliver St. The carpets here are vacuumed and shampooed regularly, the sidewalks are shoveled, the light fixtures and light bulbs maintained, as is the door “bell” system and the laundry room. I have lived in a few places before where things like these were sometimes neglected. It’s nice to live somewhere where regular things like this get done.

A very friendly Rental Agent showed me an apartment on University Ave, Haddon Hall. It's a great value for the neighborhood and Sarah, the RM, was terrific!! The one bedroom apartment I looked at was quite nice but a little small...perfect for a college student!

Awesome people and if something ever breaks I call and its fixed THE SAME DAY! cant stress how awesome they are with maintenance and any needs I have. Keep up the good work!

I've lived at Berkeley for nearly two years and it's everything I'd hoped for. Clean, quiet and a great neighborhood. Great management, too.

We have truly enjoyed our experience living in the Algonquin. Hanna Properties is first class.

I just wanted to say thank you for letting me transfer over to the Algonquin! Emily and I are very excited to be moving there. I would recommend anyone to rent at your properties, you are always willing to work with your renters and that’s a hard quality to find!!

Just want to thank Mr. Hanna for allowing me to stay in the apartment at The Whittier for two extra months beyond the end of my lease, on short notice from me, at no extra cost – I appreciate the flexibility. I received my security deposit back, in full (plus interest,) ten days after my move-out inspection – I thank you very much for the fast turn-around. Also, thanks to Donna and Phil for being very friendly and helpful. Won’t surprise me if I’m back at Hanna Properties in the future.

Mr. Hanna, Good Morning. I am a current resident at the Whittier. I wanted to touch base with you this morning to give you plenty of time in advance to let you know that I will be moving out of my apartment upon the completion of my lease (June 30, 2017). While I have loved living in my current apartment, I have decided to move in with my boyfriend who has a larger two bedroom, dog friendly apartment on Oxford street. I wanted to take this time to thank you for all that you have done for me over the past two years. You and your staff have made this a great renting experience. If you ever need a tenet testimonial, please let me know. Although I am moving out, will highly recommend your buildings to any of my friends who are searching for a new place to live.

The place on Harvard Street has been fantastic and we appreciate the awesome apartment. Keep up the great work!

Dear Mr. Hanna, We can’t thank you enough for everything you’ve done to get us into the Algonquin. You’ve made us feel very welcome in our new hometown of Rochester. Thank you for going out of your way to get us the exact apartment we had hoped for, for offering storage, paying for a day of our truck rental, and being genuinely kind and thoughtful throughout this whole process. We are so grateful.