FAQ

  • Are your apartments pet friendly?

    We do not allow dogs. Cats are welcome in all of our apartments for no additional fee. We do accept two cats, in which case an additional $100 is required. This will be returned providing the cats have done no damage to the apartment.

  • What amenities are available?

    Our rental properties provide a variety of amenities that vary by apartment building. Fitness centers, rooftop gardens, public grills, laundry rooms, storage lockers, and balconies are just some of the amenities offered to our tenants.

  • Are utilities included in rent?

    The utilities included vary by location. Heat and cooking gas are incorporated into the rent in all of our apartment buildings. The Stanton, Haddon Hall and Berkeley Court Apartments include electric as well.

  • What appliances are included?

    Each rental unit has a stove and fridge, and the majority of our apartments include a dishwasher. Washers and dryers are available on site in all of our apartment buildings.

  • What is your maintenance policy?

    Residents can submit a maintenance ticket online or by calling our 24/7 repair line at 585-473-5662. We respond to virtually all service requests within 24-48 hours and true emergencies within an hour.

  • Is parking available?

    Off-street parking is available at an additional fee at most of our apartment buildings. Covered off-street parking is available at The Whittier. The Algonquin offers nine garages as well as off-street parking.

  • Do you offer flexible lease terms?

    We require 12 month lease terms and offer flexible terms on a very limited basis. Should you need to terminate your lease early, we offer lease termination options and allow subletting.

  • Do you accept smokers?

    We do not accept smokers.

    Their continued tenancy is contingent upon smoke odor not impacting the space of their neighbors.

  • Are your buildings quiet?

    Our leases include a “no-disturbing-sounds” clause, which is strictly enforced.

  • Are your buildings secure?

    All exterior doors are locked and include state-of-the-art intercom systems. The exterior doors of our seven large buildings are monitored by closed-circuit video.